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Airport Operations Director
2 months ago
We are seeking a highly experienced and skilled Senior Operations Manager to join our team at ABM UK. As a key member of our leadership team, you will be responsible for the effective and profitable operation of our PRM (Passenger Services) business at Stansted Airport.
Key Responsibilities- Operational Management: Ensure the delivery of high-quality services to our customers, meeting and exceeding the requirements set out in our Contract/Service Level Agreement.
- Financial Management: Manage the financial performance of the business, including budgeting, forecasting, and cost control.
- Team Leadership: Lead and develop a high-performing team, ensuring they have the necessary skills and resources to deliver excellent customer service.
- Quality Management: Implement and maintain quality management systems, conducting regular audits and ensuring compliance with regulatory requirements.
- Business Development: Identify opportunities for growth and develop strategies to increase revenue and market share.
- Leadership Experience: Proven track record of leading high-performing teams in a fast-paced, dynamic environment.
- Operational Expertise: In-depth knowledge of PRM operations, including customer service, financial management, and quality assurance.
- Business Acumen: Strong understanding of business principles, including budgeting, forecasting, and cost control.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Competitive Salary: A market-competitive salary package, including a range of benefits and perks.
- Opportunities for Growth: A dynamic and supportive work environment, with opportunities for career development and advancement.
- Collaborative Team: A collaborative and inclusive team culture, with a focus on teamwork and mutual support.
