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Medical Secretary/Office Administrator
2 months ago
Job Title: Medical Secretary/Administrator
Job Summary:
We are seeking a highly organized and detail-oriented Medical Secretary/Administrator to join our team at NHS Scotland. As a Medical Secretary/Administrator, you will provide administrative support to the Practice Manager, Doctors, and Health Professionals, ensuring the smooth operation of our medical practice.
Main Responsibilities:
- Provide administrative support to the Practice Manager, Doctors, and Health Professionals, including word processing, audio typing, and general clerical work.
- Process letters, recalls, and other documents in a timely and accurate manner.
- Assist with filing and administrative systems to ensure easy access to information.
- Retrieve medical records and assist with the completion of medical/insurance records.
- Receive and initiate outgoing telephone calls, taking messages and dealing with queries.
- Assist with gathering statistics and information as required.
- Provide cover for members of the secretarial and admin team during periods of sickness and annual leave.
- Maintain adequate supplies of office stationery and perform other administrative tasks as required.
Organisational Responsibilities:
- Be sensitive to patients, respecting their needs for courtesy, dignity, and privacy.
- Contribute to clinical governance by working as part of a team to achieve the goals of the service.
- Report any faults in IT and office equipment to the IT staff/Reception Team Leader.
- Attend department team meetings and participate in Personal Development Plan programme.
Confidentiality:
- Respect patient confidentiality at all times and comply with the Data Protection Act requirements.
- Only divulge confidential information to authorized persons in accordance with Practice policies and procedures.
Health & Safety:
- Assist in promoting and maintaining health, safety, and security as defined in the practice Health & Safety Policy.
- Identify and manage risks involved in work activities.
- Use appropriate infection control procedures and maintain a clean and safe work environment.
Systems and Equipment:
- Use clinical and non-clinical software via PC Vision, Docman, iGPR, Lexacom.
- Operate telephone, patient records, photocopier, mail franking machine, and scanner.
Decisions and Judgements:
- Work accurately on own initiative with agreed guidelines and protocols.
- Maintain patient confidentiality at all times.
- Support is available from the Office Manager and/or the Practice Manager.
Other Tasks:
- Perform other ad-hoc duties as requested by the Office Manager or Practice Manager to ensure the smooth running of the practice.
