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Student Support Officer

2 months ago

Lancaster, Lancashire, United Kingdom Lancaster University Full time
About the Role

We are seeking a highly skilled and dedicated Student Support Officer (Welfare) to join our team at INTO Lancaster. As a key member of our Support Services team, you will provide exceptional support to our students, ensuring they feel safe, supported, and empowered to succeed in their academic pursuits.

Key Responsibilities
  • Provide accurate information, advice, and guidance to students on a range of welfare-related matters.
  • Assist with maintaining and overseeing the "under 18" welfare policy and procedures to ensure students under 18 feel safe and supported.
  • Maintain accurate student records and provide reports and management information as required by the Senior Management team.
  • Support the delivery of orientation week and deliver presentations on various topics.
  • Assist with the arrival and registration of students as needed.
  • Respond to basic information requests regarding accommodation provided by INTO.
  • Work with the Student Services team to ensure an all-inclusive social programme is delivered as part of a strong support network for students.
  • Promote and support the INTO Centre and the business in a positive manner.
About You

We are looking for an exceptional candidate who is approachable, has excellent communication skills, and is able to deal with a wide range of people from different backgrounds. You will have strong observational skills, problem-solving abilities, and be committed to promoting and safeguarding the welfare of children and young adults.

We are an Equal Opportunities Employer and welcome applications from diverse candidates. We provide equality of opportunity to all people regardless of their religious belief, political opinion, sex, race, age, sexual orientation, marital or civil partnership status, disability, or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We are proud to announce our new partnership with Lancaster University, a world top 125, UK top 10 university. The INTO Lancaster Study Centre is located at the heart of Lancaster University's vibrant campus, offering a safe and vibrant town-like environment.