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Freight Forwarding Operations Specialist
2 months ago
DP World is a leading provider of data-driven logistics solutions, deploying industry-leading technology to further broaden our digital vision to disrupt world trade, while ensuring a positive and sustainable impact on economies, societies, and our planet.
About the RoleWe are on a journey to become the leading end-to-end logistics solution provider, and Freight is a key part of this journey. We are excited to present our new Freight Division, based at London Gateway, Essex. This will be a new department with ambitious growth, and we are looking for an experienced Airfreight/Ocean Freight Operator to be the foundation for our journey and the beginning of our growth.
Key Responsibilities- Operational experience in Air & Ocean, ideally with import & export experience, including customs entry preparation and submission.
- A good understanding of customer service excellence accompanied by an alert & professional telephone manner.
- Ocean and or Air DG trained would be an advantage, if not training will be provided.
- Aviation security trained would be an advantage, otherwise training will be given.
- Execute job activity in accordance with the DP World global freight forwarding operating process.
- Assist with account start-up. Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
- Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
- Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
- Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.
- At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
- Freight Forwarding experience is mandatory.
- Freight Forwarding – Solid and demonstrated working knowledge of the Freight Forwarding Industry.
- Execution Driving Skills – Ability to drive strong execution of initiatives, ensuring that the Countries get things right the first time through questioning, analysing, planning and follow-up.
- Agile Skills - Ability to prioritize multiple tasks to meet various deadlines.
- Computer Skills - Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPoint).
- Languages - You speak and write fluent English – additional languages are a bonus, but not a must.
In addition to a competitive salary and personalized benefits, DP World offers exciting and challenging roles within a growing international organization.
