Freight Forwarding Operator

7 months ago

StanfordleHope, United Kingdom DP World Full time

DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logístical solutions, and the benefits of freeport status to our customers. We are the leading provider of data-driven logistics, deploying industry-leading technology to further broaden our digital vision to disrupt world trade, while ensuring a positive and sustainable impact on economies, societies, and our planet.

We are on a journey to become the leading end to end logistics solution provider and Freight is a key part of this journey. We are excited to present our new Freight Division, based at London Gateway, Essex. This will be a new department with ambitious growth, we are looking for an experienced Airfreight/Ocean Freight Operator to be the foundation for our journey and the beginning of our growth.

**Compensation**:
In addition to a competitive salary and personalised benefits, DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere.

**Location**: Stanford le Hope, London Gateway

**Hours**: Monday - Friday 37.5 hours per week

**Contract**: Permanent

**Key Responsibilities**:

- A good understanding of customer service excellence accompanied by an alert & professional telephone manner.
- Ocean and or Air DG trained would be an advantage, if not training will be provided.
- Aviation security trained would be an advantage, otherwise training will be given.
- Execute job activity in accordance with the DP World global freight forwarding operating process.
- Be compliant to all internal & external governance.
- Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
- Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
- Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
- Shipment irregularity handling, address and resolve as needed.
- Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
- Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
- Customer quotations to be prepared & executed in a timely manner.
- Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
- Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
- Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.
- Maintain customer reports as required.

**About you**:
**QUALIFICATIONS**
- GCSE Level or above.

**EXPERIENCE**
- At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
- Freight Forwarding experience is mandatory.

**SKILLS**
- Freight Forwarding - Solid and demonstrated working knowledge of the Freight Forwarding Industry.
- Execution Driving Skills - Ability to drive strong execution of initiatives, ensuring that the Countries get things right the first time through questioning, analysing, planning and follow-up.
- Agile Skills - Ability to prioritize multiple tasks to meet various deadlines
- Computer Skills - Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPoint
- Analytical Skills - Strong analytical skills including ability to analyse numbers and attention to detail
- Communication - Effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors
- Languages - You speak and write fluent English - additional languages are a bonus, but not a must.

**Additional Information**

Eligibility to work in the UK

A full valid UK driving license or appropriate international license allowing you to drive on UK roads

No unspent criminal convictions

**Job Types**: Full-time, Permanent

**Benefits**:

- Company car
- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stanford-Le-Hope: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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