Registered Care Manager

4 weeks ago


Ballymena, United Kingdom Home Instead Full time
Job Description

Home Instead Ballymena is a leading provider of non-medical care and companionship services for older people. We are seeking a highly skilled and experienced Registered Care Manager to join our expanding team.

Key Responsibilities:
  • Coordinate the setup, growth, and development of a high-quality private domiciliary care service for older people in the local area.
  • Network in the local community to raise awareness of the service.
  • Promote the highest standards of care and service.
  • Offer support and leadership to the care team.
  • Converting new client enquiries and coordinating staffing rotas.
  • Ensure compliance by maintaining accurate records and documentation in accordance with legal and organisational requirements.
  • Ensure successful operation of quality control systems and performing quality assurance visits for clients.
  • Continually review and improve our processes to ensure the most effective and efficient service is always being delivered.
  • Effectively manage complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements.
  • Responsibility & ownership of key performance indicators.
  • Undertake monthly audits including recruitment documentation, accident & incidents, medication & trend analysis.
  • Promote a positive culture in line with the Home Instead ethos and values.
  • Work collaboratively with the registered manager of Belfast office to ensure consistency across both offices.
  • Participate in the On-Call rota as required.
Requirements:
  • Experience in a management role in health and social care is essential.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent organisational and time management abilities, with a keen attention to detail.
  • Ability to work well and accurately under pressure.
  • Be responsive, agile, and remain calm whilst dealing with multiple priorities.
  • Be flexible to meet demands of the business including participating in an on-call rota.
  • Knowledge of relevant NI legislation and regulations governing the provision of care services, including RQIA regulations and NISCC.
  • Good working knowledge of IT Systems with experience of Microsoft Office. The ability to work with large databases and virtual communication platforms whilst adopting new technologies where appropriate.
  • Possess the appropriate combination of qualification, registration, and experience as set in the Domiciliary Care standards.


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