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Service Advisor
2 months ago
We are seeking a highly skilled and experienced Service Advisor to join our team at LSH Auto. As a Service Advisor, you will play a pivotal role in delivering exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities- Customer Interaction: Welcome and assist customers with scheduling service appointments, providing accurate estimates for service costs and timeframes, and updating customers on the status of their vehicles.
- Documentation and Communication: Thoroughly document customer concerns and vehicle issues, and collaborate with technicians to ensure efficient workflow and timely repairs.
- Problem-Solving and Resolution: Resolve any customer inquiries and service-related complaints in a professional and timely manner.
- Experience: Proven experience as a Service Advisor in the automotive industry, with a strong understanding of automotive systems and repairs.
- Communication and Interpersonal Skills: Outstanding communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Organizational Skills: Strong organizational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
- Technical Skills: Proficiency in using computer software related to service operations, and a valid driver's license.
- Competitive Salary and Benefits: A competitive salary and benefits package, including a range of Mercedes Benz training and leadership programs.
- Colleague Referral Scheme: A colleague referral scheme, with a reward of up to £1000.
- Platinum Plus Rewards Scheme: A Platinum Plus Rewards Scheme, offering a range of benefits and rewards.
- Colleague Car Purchase Scheme: A colleague car purchase scheme, offering a range of benefits and discounts.
- Eye Care Vouchers: Eye care vouchers, providing a range of benefits and discounts.
- Life Assurance: Life assurance, providing a range of benefits and protection.
- Holiday Entitlement: 31 days holiday, rising to 38 days with length of service, plus bank holidays.
- Wellbeing Support: Wellbeing support, providing a range of benefits and resources.
- Company Pension: A company pension scheme, providing a range of benefits and protection.
- Full Uniform and PPE: Full uniform and PPE provided, ensuring a safe and professional working environment.
