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Regional Facilities Operations Manager
3 months ago
Atlas Workplace Services is in search of a seasoned Regional Facilities Operations Manager to supervise the effective delivery of Hard Services throughout the southern region of a national customer contract. This position guarantees that the client's assets are secure, operational, and aligned with client expectations while upholding the esteemed standards associated with Atlas.
This is a mobile position requiring travel to various sites across the southern region.
Key Responsibilities:Health & Safety / Compliance:
- Ensure the client estate adheres to safety and compliance regulations through Records Audit and Site Safety Inspections, in partnership with the Technical and Compliance Managers.
- Maintain adherence to client and Atlas's quality assurance frameworks (ISO 9001, 14001, 18001, etc.).
- Serve as a mediator in safety disputes and ensure proactive reporting of accidents, incidents, or near misses.
- Keep operational site documentation and Site Specific Method Statements precise and current.
- Ensure all contractors are properly inducted, conduct permit to works as necessary, and operate safely and efficiently.
Operational Management:
- Ensure the annual maintenance program is in line with contractual specifications and Customer Estate requirements.
- Conduct regular quality assessments and audits across the Customer's Estate.
- Oversee the provision of reactive and planned preventative maintenance services to guarantee a safe, compliant, and fully operational facility.
- Collaborate with the Account Manager and Regional Technical FM South to deliver a comprehensive and cost-effective FM service.
- Support budget oversight by providing essential information regarding property revenues and anticipated costs.
Commercial and Finance:
- Manage the FM monthly P&L for the southern region, overseeing costs and generating revenue.
- Understand the Contract and Specification to ensure compliance with all aspects.
- Assist the Commercial Manager in identifying areas for improvement and contractual efficiencies.
Customer Management and Governance:
- Act as the primary contact for all customer interactions within the designated area, effectively communicating with all customers regarding property matters.
- Encourage feedback to identify strengths and areas for enhancement.
- Ensure effective communication with customer stakeholders and the core client team.
- Maintain governance requirements in accordance with the contract and service specifications.
- Foster a culture of service excellence centered on continuous improvement and productivity.
Management of Resources:
- Analyze the impact of Scheduled Facilities Services and introduce corrective recommendations as needed.
- Ensure value for money in maintenance solutions by evaluating alternative options.
- Identify and implement local improvements for environmental benefits in line with Atlas's environmental strategy.
Supplier Management:
- Establish a performance management framework for all suppliers, focusing on safety, service delivery, business continuity, value for money, and best practices.
- Provide regular feedback to those managing supplier and contract regimes.
- Maintain accurate records of service delivery, including correspondence, meeting minutes, and action plans.
Reporting:
- Provide service delivery reports for all service lines as outlined in the compliance framework.
- Ensure compliance with contractual governance requirements.
- Maintain records of service delivery including correspondence, meeting minutes, action plans, and written notes.
Minimum Qualifications, Certifications, and Training Required:
- GCSE in English and Maths or equivalent.
- Accredited Health and Safety qualification (e.g. NEBOSH General Certificate or IOSH Managing Safely).
Essential Knowledge, Skills, and Experience:
- Proven experience in property management and delivering FM services across a diverse property portfolio.
- Experience in managing, influencing, and operating within a multi-client/contract environment.
- Familiarity with both direct and outsourced service delivery teams.
- Demonstrated ability to lead a team of FM professionals to achieve business objectives.
- Financially astute with a strong commercial focus within a large organization.
- Comprehensive understanding of FM service delivery issues, statutory requirements, and applicable legislation.
- Awareness of current FM market trends and the ability to apply these trends operationally.
- Proven capability to manage a P&L and meet business targets.
- Ability to perform maintenance tasks such as Emergency Light Testing, weekly flushing of little-used outlets, and monthly tap temperatures.
