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Night Receptionist

2 months ago

York, York City, United Kingdom AccorHotel Full time

Job Summary

We are seeking a highly skilled and customer-focused Night Receptionist to join our team at AccorHotel. As a Night Receptionist, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.

Key Responsibilities

  • Welcome and check-in guests, ensuring a smooth and efficient process
  • Process walk-in reservations, take and process reservations via telephone and email, and manage the front desk operations
  • Solve problems and complaints in a professional and courteous manner
  • Answer phone calls and respond to guest inquiries
  • Close the day in the system and perform associated administrative tasks
  • Ensure the safety and security of all guests and colleagues
  • Conduct duty rounds and perform night audit runs
  • Generate night reports and maintain accurate records
  • Provide exceptional service to guests in the bar when required
  • Maintain the cleanliness of the lobby and surrounding areas

Requirements

  • Clear and effective communication skills in speech and writing
  • Good knowledge of the English language
  • Strong customer service skills and a focus on guest satisfaction
  • Ability to take responsibility and make decisions in a fast-paced environment
  • Previous hotel reception experience is a plus

What We Offer

The successful candidate will have the right to work in the UK and will be part of a dynamic team that values customer satisfaction and excellence in service.