Night Receptionist

3 weeks ago


York, York City, United Kingdom Accor Full time
Job Title: Night Receptionist

We are seeking a Night Receptionist to join our team at Novotel York Centre. As a Night Receptionist, you will be responsible for welcoming and checking in and out of guests, taking and processing walk-in reservations, and solving problems and complaints.

Key Responsibilities:

  • Welcoming and checking in and out of guests
  • Taking and processing walk-in reservations
  • Solving problems and complaints
  • Answering the phone
  • Closing the day in the system and the associated administration
  • Ensuring the safety of all guests and colleagues
  • Conducting the night audit run
  • Generating the night reports
  • Serving guests in the bar when required
  • Cleanliness of the lobby and surrounding areas

Requirements:

  • Clear and effective in speech and writing
  • Good knowledge of the English language
  • Oriented towards guests and colleagues
  • Takes responsibility and is not afraid to make decisions
  • Previous hotel reception experience will be a benefit

Additional Information:

The successful candidate will already have the right to work in the UK.


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