Night Receptionist
3 weeks ago
We are seeking a Night Receptionist to join our team at Novotel York Centre. As a Night Receptionist, you will be responsible for welcoming and checking in and out of guests, taking and processing walk-in reservations, and solving problems and complaints.
Key Responsibilities:
- Welcoming and checking in and out of guests
- Taking and processing walk-in reservations
- Solving problems and complaints
- Answering the phone
- Closing the day in the system and the associated administration
- Ensuring the safety of all guests and colleagues
- Conducting the night audit run
- Generating the night reports
- Serving guests in the bar when required
- Cleanliness of the lobby and surrounding areas
Requirements:
- Clear and effective in speech and writing
- Good knowledge of the English language
- Oriented towards guests and colleagues
- Takes responsibility and is not afraid to make decisions
- Previous hotel reception experience will be a benefit
Additional Information:
The successful candidate will already have the right to work in the UK.
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