Environmental Compliance Officer

3 hours ago

London, Greater London, United Kingdom Office for Environmental Protection Full time
Job Summary

We are seeking a highly skilled and motivated Complaints Officer to join our Regulatory team at the Office for Environmental Protection. As a key member of our team, you will be responsible for managing a portfolio of complaints and enquiries, supporting our regulatory function to assess and investigate allegations of non-compliance with environmental law.

Key Responsibilities
  • Determine the eligibility of complaints submitted to the OEP and produce high-quality written assessments explaining and documenting the rationale behind the decision.
  • Prioritize complaints and enquiries, and support investigations into serious cases being carried out by Senior Complaints and Investigations Officers.
  • Provide excellent customer service to members of the public who have submitted complaints and enquiries, providing timely updates, managing expectations, and signposting customers to the relevant public authority where appropriate.
  • Work with the legal team and other specialist teams as necessary to inform complaints triage and assessment.
  • Ensure the case management system is kept up to date with all correspondence on complaints, enquiries, and cases being handled.
  • Help with continuous improvement identifying areas where the case management systems and complaints procedures could be improved to aid customer service and team efficiency.
  • Service requests for information under the Freedom of Information Act and Environmental Information Regulations that relate to the Complaints and Investigations team.
Requirements
  • Proven experience of managing customer/stakeholder relations.
  • Experience of or sound understanding and knowledge of environmental regulations and UK environmental law.
  • Proven analytical skills to reach decisions based on evaluating a range of evidence.
  • Experience of managing casework in a case or complaints handling environment.
  • Ability to prioritize and coordinate workload to effectively handle complaints and general enquiries.
  • Experience of managing and recording information on a case management system.
  • Strong verbal communication and experience of negotiating agreements or solutions between parties.
  • Excellent written communication and experience of producing high-quality, formal, written reports.
Benefits

As a Complaints Officer at the Office for Environmental Protection, you will enjoy a range of benefits, including a salary of £31,863, a contributory pension scheme, and access to a range of training and development opportunities. You will also have the opportunity to work in a dynamic and supportive team, with a focus on delivering high-quality customer service and making a positive impact on the environment.

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