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Customer Service Specialist

2 months ago


Edinburgh, Edinburgh, United Kingdom BT Group Full time

Position: Retail Advisor

Working Hours: 30 hours per week

Compensation: £12.34 per hour plus 20% commission on targets

At BT Group, we embrace diversity and encourage individuality. Our stores are places where you can express your true self, as your unique qualities enable you to forge stronger connections with our customers and assist them in discovering the ideal products and services.

If you possess a natural curiosity and enjoy engaging with others, this role may be a perfect fit for you. Whether you bring experience from overcoming obstacles or the resilience gained from personal experiences, you have the transferable skills necessary to thrive as a Retail Advisor with us.

No specific experience is required to apply. We provide comprehensive training to equip you as the face of our brand – all you need to bring is your authentic self, and soon you'll be engaging with customers and establishing meaningful relationships.

What We Offer:

  • Competitive starting salary of £12.34, along with an uncapped commission structure.
  • Significant discounts on BT & EE products, including mobile and broadband services, allowing you to save considerably each year.
  • Opportunities for career development. We are dedicated to nurturing our talent and will assist you in achieving your professional aspirations.
  • Season Ticket Travel Loan to help cover your commuting expenses upfront, making a significant impact on your daily routine.
  • Paid volunteering days, enabling you to contribute positively to your local community.
  • Optional Private Healthcare and Dental plans to safeguard you and your family.

In addition to these benefits, we foster a supportive team environment, meaningful mentorship, and personalized training to help you build a rewarding career.