Customer Service Representative

3 weeks ago


Melton Mowbray, Leicestershire, United Kingdom Guidant Global Full time
Job Title: Customer Advisor

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and ensuring their overall satisfaction with our products and services.

Key Responsibilities:
  • Provide excellent customer service through various communication channels, including phone, email, and in-person interactions.
  • Resolve customer queries and concerns in a timely and professional manner.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Stay up-to-date with product and service knowledge to provide accurate and informed responses to customer inquiries.
  • Identify and escalate complex customer issues to senior team members or management as needed.
  • Contribute to the development and implementation of customer service strategies and initiatives.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.
  • High school diploma or equivalent required; degree in a related field preferred.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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