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Service Excellence Professional
2 months ago
We are seeking highly motivated individuals who are passionate about delivering exceptional customer experiences within our inbound customer service department at The Recruitment Co.
Main Responsibilities:- Create Lasting Impressions: Provide top-notch service that exceeds customer expectations at every interaction.
- Dig Deep for Solutions: Identify areas for process improvement that enhance service quality and operational efficiency.
- Foster Collaboration: Work closely with operations teams at all levels to resolve issues efficiently.
- Data Insight Expert: Accurately record and process various customer inquiries.
- Issue Investigator: Thoroughly investigate customer concerns through detailed questioning.
- Data Analyst: Interpret data from multiple systems.
- Promotion Specialist: Promote products according to marketing guidelines.
- Customer Advocate: Manage customer expectations by setting achievable timelines.
- Sales Expertise: Handle written customer communications effectively.
- Flexible Scheduling: Full-time position with 37 hours per week.
- Rota Management: Work one weekend out of two; rota published six weeks ahead.
