Front of House Manager

2 weeks ago

Cannock, Staffordshire, United Kingdom Loungers Full time
Be the Best in the Business

Loungers is a company that prides itself on being a bit different. We're a group of passionate individuals who are dedicated to delivering exceptional customer experiences in our lounges. As a Front of House Supervisor, you'll play a crucial role in maintaining the high standards that our customers have come to expect from us.

Your Key Responsibilities
  • Support the management team in maintaining the highest levels of customer satisfaction
  • Lead by example, setting the pace for your team to deliver exceptional service
  • Ensure that every customer leaves happy, which they tend to do because of your brilliant supervision
  • Manage the day-to-day operations of the lounge, including sales, labour forecasts, and paperwork
  • Recruit and train new team members to ensure they have the skills and knowledge to deliver exceptional service
  • Monitor and report on key performance indicators (KPIs) to ensure the lounge is meeting its targets
The Benefits
  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives, like jetting off on an all-expenses-paid trip with one of our suppliers
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business
What We're Looking For
  • You're probably an existing Supervisor, Team Leader, or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés, or coffee shops
  • You'll have experience of working in a bar environment with serving freshly made food and drinks preparation
  • A natural talent and passion for hospitality
  • Extremely driven and relentless at overcoming challenges or obstacles
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs
  • Good communication skills with the ability to build rapport and trust
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS

If you want to find out more about us, follow us on LinkedIn or @life.at.lounge on TikTok

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