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Skin Cancer and Systemic Treatment Support Coordinator
3 months ago
Position Overview
We are pleased to announce a new opportunity for a Skin Cancer and Systemic Treatment Support Coordinator to join our dedicated team.
This position entails collaborating within a nurturing team atmosphere, where you can significantly impact the lives of patients battling cancer and their families.
The ideal candidate will possess strong communication abilities, advanced IT proficiency, and experience in supporting senior nursing staff. You will play a crucial role in ensuring patients are on the correct treatment pathway and are seen by the appropriate clinician within the designated timeframe. Responsibilities include supporting the skin cancer team, participating in patient tracking lists, and coordinating with specialized treatment centers.
Proficiency in Excel is essential for generating reports and conducting audits. Strong communication skills and a solid understanding of skin cancer treatment pathways are required. IT literacy is critical, as you will be responsible for documenting sensitive information across various computer systems.
The primary focus of this role is to facilitate a seamless service for patients across our healthcare facilities.
Key Responsibilities
- Schedule, modify, cancel, and reconcile appointments using Microsoft Outlook and internal systems, while maintaining communication with patients as necessary.
- Oversee the Somerset Remote Monitoring System, ensuring accurate tracking of attendance and outcomes for appointments, and follow up with patients who miss their scheduled visits.
- Monitor diagnostic tests through hospital systems to guarantee timely communication of results to patients.
- Identify patients requiring follow-up investigations to ensure adherence to established guidelines.
- Address and resolve patient inquiries regarding their treatment schedules and general questions, while triaging calls for the Clinical Nurse Specialist team and directing clinical queries to the appropriate personnel.
- Support the Patient Care Follow-Up (PCFU) program by adopting a positive and adaptable approach to workload and shift patterns.
About Our Organization
We are East Suffolk and North Essex NHS Foundation Trust, providing comprehensive hospital and community health services to a vast population. Our committed staff deliver care across various settings, including acute hospitals, community hospitals, clinics, and patients' homes.
As one of the largest NHS organizations in England, we employ over 12,000 individuals.
We are dedicated to the professional development of our staff, offering extensive training opportunities and flexible working arrangements.
In addition to supporting your career aspirations, we provide a competitive pension scheme, additional payments for unsocial hours (where applicable), and generous annual leave entitlements. Our Staff Health and Wellbeing program offers a variety of services to support our employees.
Our guiding principle is that Time Matters to everyone. We focus on enhancing our processes and eliminating delays for both staff and patients.
We are committed to improving our services through a partnership with a leading electronic patient record (EPR) provider, which will revolutionize the experience for both staff and patients.
If you are dedicated to patient care and eager to expand your skills and knowledge, we encourage you to consider this opportunity.
For a comprehensive overview of the responsibilities and requirements for this role, please refer to the attached job description.
Required Experience
Essential Qualifications
- Previous experience in an administrative capacity
- Ability to work collaboratively within a team
- Proficiency in advanced IT systems, including Microsoft Office
- Experience in communicating effectively with diverse individuals both within and outside the organization
- Capability to manage non-routine administrative tasks
Desirable Qualifications
- Experience within the NHS
- Background in a relevant field
- Experience interacting with the public
- Supervisory or coordination experience with team members
Essential Knowledge
- Understanding of confidentiality and data protection principles
- Strong customer service skills
- Familiarity with relevant work areas and specialized terminology
