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Service Operations Manager

2 months ago

Burgess Hill, West Sussex, United Kingdom Clearwater People Solutions Full time
Service Manager Job Description

Clearwater People Solutions is seeking a highly skilled Service Manager to join our client's expanding team. As a Service Manager, you will be responsible for overseeing the effective administration of the service calendar, ensuring that the service coordinator books and allocates works in an efficient and logistical manner.

Key Responsibilities:
  • Manage the service calendar to ensure efficient allocation of works
  • Act as the dedicated account manager for allocated sites, scheduling proactive maintenance visits, remedial works, and call-outs as required
  • Provide proactive feedback to allocated sites, advising on recommended upgrade works to extend the life and improve efficiency of their system
  • Attend reactive client calls and meetings as required
  • Proactively arrange key account check-ins and proactive reporting on the status of contracts and outstanding works while building relationships with stakeholders
  • Process quotations, invoices, and purchase orders using the company's accounting software
  • Quality-check engineering reports following attendance at allocated sites, issuing copies to clients promptly
  • Track contract billing on the maintenance balance sheet, ensuring renewals are managed 90 days prior to expiration
Requirements:
  • Previous experience of managing a team
  • Experience in the HVAC sector, FM, or contract management
  • Experience dealing with a range of stakeholders with a diplomatic and professional approach
  • Strong IT skills and experience of using accounting software