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Radiology Administrative Coordinator
3 months ago
Radiology Administrative Coordinator | Cardiff | Competitive Salary | Full Time 37.5 hours a week | Permanent
Spire Healthcare is seeking a dedicated Administrator to enhance our Imaging Department. This role presents an excellent opportunity for individuals aiming to elevate their administrative expertise within a private healthcare setting.
In this position, you will support the multi-disciplinary team in delivering outstanding patient administration within the radiology sector, ensuring a seamless booking service while adhering to established protocols. You will also be tasked with the meticulous completion of audit materials and the distribution of radiology reports.
Key Responsibilities:
Efficiently manage and accurately document patient information and appointments through various channels including telephone, in-person interactions, and referral letters. Welcome and assist all patients, consultants, and visitors with a friendly demeanor. Register new and returning patients for procedures, outpatient consultations, or pre-operative assessments. Handle patient information with care, ensuring compliance with the Data Protection Act, Information Governance, and Spire policies. Provide reception support and general administrative assistance to the Imaging Department. Exhibit flexibility in working hours to meet the operational needs of the Imaging Department. Maintain a professional and positive attitude at all times. Ensure the administrative aspects of the patient journey are efficient, delivering exceptional customer service consistently. Communicate effectively with patients, colleagues, and all stakeholders in a courteous and professional manner. Timely issuance of imaging reports while strictly adhering to information governance protocols to ensure correct distribution to referring clinicians. Manage email inquiries and referrals promptly and professionally.Ideal Candidate:
Highly organized with the ability to manage a diverse workload. Previous experience in an administrative role or a similar environment is advantageous. Strong communication skills with a focus on delivering excellent customer service. Proficient in computer skills, particularly with Microsoft Office applications. A collaborative team player comfortable interacting with a wide range of individuals.Work Schedule: Full Time 37.5 hours per week, including a rota for Saturday shifts.
Employment Type: Permanent
Benefits:
We offer a competitive salary along with a comprehensive benefits package, which includes:
35 days of annual leave inclusive of bank holidays (pro rata) Contributory pension scheme with flexible retirement options 'Spire for You' reward platform offering discounts and cashback at over 1000 retailers Complimentary Bupa wellness screening Private medical insurance Life assurance coverage Free onsite parking