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Junior Service Support Analyst

2 months ago

London, Greater London, United Kingdom HITACHI EUROPE LTD. Full time
Job Title: Junior Service Support Analyst

Hitachi Europe Ltd. is seeking a highly motivated and detail-oriented Junior Service Support Analyst to join our team. As a key member of our service delivery team, you will be responsible for ensuring the smooth operation of our services, providing exceptional customer support, and collaborating with cross-functional teams to drive service improvements.

Key Responsibilities:
  • Manage and resolve service requests and incidents in a timely and efficient manner, ensuring compliance with Service Level Agreements (SLAs).
  • Provide excellent customer service, communicating effectively with stakeholders throughout the incident lifecycle.
  • Collaborate with internal and external teams to resolve issues, escalating as necessary to ensure minimal impact on service delivery.
  • Contribute to the development and implementation of service improvement initiatives, leveraging insights to enhance service quality.
Requirements:
  • Proven experience in a similar role, with a strong understanding of IT service management principles and practices.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Strong analytical and technical skills, with the ability to troubleshoot and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer:
  • A competitive salary and discretionary bonus scheme.
  • A comprehensive benefits package, including generous holiday entitlement, a holiday banking scheme, and a group personal pension.
  • Opportunities for professional development and growth, with a focus on mentorship and training programs.

Hitachi Europe Ltd. is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates who share our values and are passionate about delivering exceptional service.