Operations Director

3 days ago


Burton upon Trent, Staffordshire, United Kingdom Solmar Villas Full time
Job Title: Director of Operations Home Based

Solmar Villas is a family-owned business based in Burton Upon Trent, providing beautiful villas with private pools for clients across Europe. Our villa managers are nearby, and we offer 24/7 phone support, ensuring peace of mind for our customers.

Key Responsibilities:
  • Lead, coach, develop, recruit, and retain talent and future talent.
  • Manage team performance, developing and maintaining metrics, analytical reports, and key performance indicators to optimize operations.
  • Prepare and present annual business plans to the MD, leading the company's understanding of operational performance.
  • Execute a continuous improvement process to ensure the business focuses on mid- and long-term operational plans.
  • Proactively seek out opportunities and deliver business improvements that increase effectiveness, improve efficiency, and add value.
  • Analyze and develop performance insights, including business trends, drivers, opportunities, and threats, to determine innovative strategies.
  • Lead crisis management activity to ensure an effective company response to potentially disruptive or unexpected events.
Requirements:
  • A minimum of 5+ years of operational experience in driving a customer-first operational approach at a similar structural management level in the travel industry.
  • An adaptable approach to supporting the business outside of working hours, if needed, in business-critical situations.

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