Retail Sales Associate

2 months ago

Belfast, United Kingdom Frasers Full time
Position Overview: Retail Sales Associate

The Retail Sales Associate plays a vital role in fostering customer loyalty and driving sales by providing personalized service tailored to individual customer needs.

This position is responsible for delivering outstanding service to meet both personal and business objectives. Candidates should possess a genuine passion for our products and the ability to inspire customers through their enthusiasm. We seek individuals committed to continuous learning and development of their service skills, product knowledge, and adaptability in a dynamic retail environment. Successful applicants will actively contribute ideas and identify opportunities to enhance the store atmosphere and support business growth.

While primarily a customer-facing role, flexibility to assist colleagues in various store areas is essential as needed.


Key Responsibilities:
  • Welcome and engage customers upon arrival, addressing initial inquiries.
  • Assist customers with security tag issues at checkout.
  • Support cashiers during busy periods as required.
  • Deliver an unparalleled customer experience that stands out in the industry.
  • Exhibit keen attention to detail when styling customers by actively listening to their preferences.
  • Introduce and demonstrate enthusiasm for all multi-channel services to boost sales and foster customer loyalty.
  • Effectively resolve customer queries in person or over the phone.
  • Maintain stockroom organization and high standards to ensure product availability.
  • Uphold excellent personal presentation standards.
  • Actively participate in in-store events, providing constructive feedback and innovative ideas for improvement.
  • Maintain sophisticated retail and visual standards to captivate customers and drive sales.
  • Engage in loss prevention efforts within the store.
  • Comply with all health and safety regulations consistently.

Essential Qualifications:
  • Demonstrated experience in a customer-facing role relevant to this position.
  • A genuine passion for enhancing the shopping experience for customers.
  • A strong desire and capability to achieve sales targets.
  • Effective communication skills with both colleagues and customers.
  • A collaborative team player.

Additional Insights:

Embrace Innovation: Approach challenges with creativity and confidence, fostering teamwork.

Take Ownership: Be accountable for your responsibilities and outcomes.

Stay Relevant: Maintain relevance to our team, partners, and the environment.

This position does not guarantee a fixed number of working hours; hours may vary weekly, and there may be instances with no scheduled hours.

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