E-Commerce and Trading Manager

2 months ago

London, Greater London, United Kingdom Seraphine Full time

About Seraphine

We are a leading e-commerce company specializing in maternity and nursing wear, with 22 years of experience in the industry.

Our mission is to empower women to feel confident and stylish throughout their pregnancy and motherhood journey, while providing innovative products that make motherhood easier.

Our Digital Presence

We have a strong online presence, with 90% of our revenue coming from e-commerce. Our digital marketing efforts have enabled us to acquire customers profitably and retain them for repeat business.

Our Team

We are a close-knit team of driven and ambitious individuals who are passionate about innovation and technology. We foster a culture of excellence and are always looking for exceptional talent to join our team.

About the Role

We are seeking a dynamic and results-driven E-commerce Trading Manager to join our team. In this role, you will be responsible for driving online sales and optimizing the performance of our 9 global e-commerce sites.

Main Responsibilities

  • Oversee the daily trading performance, including monitoring sales, conversion rates, and key metrics across our sites.
  • Be confident with numbers and large data sets and be able to interpret key messages.
  • Identify and execute opportunities for sales growth, reviewing and building VM strategies per market, upsell strategies, optimizing search conversion.
  • Review trading calendar and identify promotional opportunities, acknowledging key trading periods.

Website Management

  • Collaborate with the web development team to optimize website functionality and user experience.
  • Update website content and ensure it is accurate, customer-focused, and aligned to the trading calendar.
  • Contribute actively to website development projects.

Cross-Functional Collaboration

  • Work closely with marketing, merchandising, supply chain, and customer service teams to align on product launches, promotional activity, and site changes.
  • Be able to deputize for Head of E-commerce Trading.

Requirements

  • Proven experience in e-commerce trading, with at least 4 years' experience.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions, confident using Excel.
  • Strong commercial acumen with a focus on driving sales and customer experience.
  • Knowledge of French or German a plus.

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