Hospitality Services Agent

3 weeks ago

Milford Docks Co the Docks, United Kingdom The Celtic Collection Full time

JOB TITLE – Guest Services Associate - Nights
DEPARTMENT – Front Office
RATE OF PAY - £11.60 per hour plus fantastic benefits
CONTRACT TYPE – Part Time – Permanent
HOURS OF WORK – 22.5 hours per week
SHIFT DETAILS – 3 nights out of 7

OVERVIEW
Are you capable of creating a remarkable first impression?

WHAT ARE WE LOOKING FOR ...
We are in search of a Guest Services Associate to enhance our outstanding Front Office Team. Your composed, efficient, and approachable demeanor will resonate with every guest, complemented by your dedication to providing exceptional guest service.
Exemplary multi-tasking skills are essential, all while maintaining a positive outlook at all times.

WHAT YOU'LL DO ...
As a Guest Services Associate, your primary responsibility will be to offer guests a warm and inviting welcome to the hotel, ensuring they are accommodated according to departmental standards. Your goal is to engage with guests, leverage our latest technology, and guarantee a consistent level of service from the moment they arrive until their departure. Guest Services Associates are expected to possess comprehensive knowledge of the hotel and the various services available, consistently delivering a high standard of service to all guests and colleagues throughout their stay.

WHAT'S IN IT FOR YOU...
As a member of The Celtic Collection, you will benefit from a variety of exceptional perks, including complimentary parking during your shifts, lifestyle and retail discounts for you and your family, among others.
We take pride in offering unique career development opportunities tailored to your individual journey, starting from your first day with a personalized in-house training course. We are confident that you will find this experience rewarding.

WHO ARE WE ...
Situated at the entrance to a vibrant waterfront area, this new hotel is managed by the team behind a renowned resort.
Part of The Celtic Collection's expanding portfolio, the hotel features 100 guest rooms, a dining establishment, and a private event space, along with an activity suite.
This hotel serves as a valuable asset to the local community, providing an excellent venue for dining, meetings, and overnight stays. Whether guests are attending a meeting, concert, family gathering, or sporting event, they will find a comfortable and convenient place to rest.

RECRUITMENT INFO
In the event of a high volume of applications, we reserve the right to close this campaign early.
In accordance with the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and welcomes applications from individuals of all ages.

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