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Booking Specialist
3 months ago
About Mandeville Hotel Ltd.
Strategically positioned near premier shopping destinations, the 4* Deluxe Mandeville Hotel is currently seeking dedicated professionals to enhance our dynamic Reservations Team.
Key Responsibilities:
- Process reservations efficiently through various channels, ensuring adherence to brand standards while showcasing extensive product knowledge.
- Respond to incoming calls promptly, maintaining a positive demeanor and upholding our brand's communication standards.
- Utilize the Opera system to manage booking inquiries, follow up on quotations, and convert leads to meet team objectives.
- Identify and understand client needs, employing upselling techniques to boost direct bookings while maintaining a professional attitude.
- Conduct daily checks on reservations and pre-arrival details to ensure accuracy in pricing and data integrity within the PMS.
- Adapt to strategic pricing and yield management practices to optimize room rates and enhance revenue across the hotel.
- Provide timely and accurate responses to inquiries from guests, clients, and agents in line with our brand standards.
- Assist with group reservation management, ensuring smooth communication and information transfer to the Reservations Manager.
- Oversee room inventory and availability to maximize sell-through and ensure optimal availability.
- Maintain a comprehensive understanding of hotel offerings, including room features, amenities, rates, and cancellation policies.
- Engage in additional projects as assigned by the Reservations Manager.
- Communicate effectively with the reception team regarding special requests or last-minute changes.
- Ensure all bookers are informed about hotel policies related to credit and release times.
Essential Skills:
- Proficient in the Opera system.
- Experience managing inquiries from both individuals and groups.
- Flexibility in attitude and approach, adapting to varying business levels.
- Strong command of the English language, both spoken and written, with excellent phone etiquette and communication skills.
- Customer service-oriented with strong organizational skills and attention to detail.
- Positive, proactive attitude with strong interpersonal skills.
- Ability to work collaboratively as part of a team.
- Enthusiasm for delivering exceptional guest and agent service.
- Capacity to multitask while maintaining a high level of detail.
- Problem-solving skills with the ability to address guest concerns empathetically and professionally.
If you are interested in a rewarding opportunity within the hospitality sector, we encourage you to consider this position.
