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Assistant Team Supervisor

3 months ago

Sheffield, Sheffield, United Kingdom Pertemps Bond Full time
Assistant Team Supervisor
Location: Sheffield
Salary: £26,371.80

Immediate Opportunity

Are you equipped with leadership skills and have experience in guiding a team? Are you seeking a fresh opportunity to oversee a small on-site team within a prominent insurance organization? This role offers a chance to advance your career with a leading global communications provider.

This position presents an exceptional opportunity to manage a dedicated team that delivers high-quality service to clients, ensuring that all service level agreements (SLAs) are fulfilled promptly and to the highest standards.


Main Responsibilities:
  • Facilitate comprehensive training for all team members across various service lines.
  • Ensure adherence to established processes, promptly reporting and tracking any discrepancies through a centralized issues log.
  • Conduct regular process reviews to identify and mitigate potential risks.
  • Act as the primary escalation point for team and client inquiries.
  • Represent the organization positively, showcasing professionalism and pride in service, and serve as the main contact for client inquiries in the absence of the Team Manager.
  • Assist the Senior Management team in business growth while ensuring all contractual obligations are met in a setting that promotes operational excellence.
  • Promote best practices and utilize resources effectively to enhance efficiency.
  • Support the Team Manager in overseeing multiple teams and locations as necessary.

Benefits: Enhanced holiday and pension entitlements, training opportunities, career progression, discounted canteen services, and more.

If you possess the relevant experience and are interested in this opportunity, please reach out to Pertemps Bond for further information.