Brand Liaison Specialist

3 weeks ago

Welwyn Garden City, Hertfordshire, United Kingdom Resourcing Group Full time
Job Title: Brand Liaison Officer

We are seeking a highly skilled Brand Liaison Officer to join our team at Resourcing Group. As a key member of our team, you will be responsible for acting as the 'Voice and Face' of our business, dealing with various enquiries and issues from our customer base, and supporting staff through cooperation with customers, clients, and the wider community.

Key Responsibilities:
  • Act as the primary point of contact for customers, responding to their queries and concerns in a timely and professional manner.
  • Develop and maintain effective relationships with customers, clients, and stakeholders to ensure seamless communication and collaboration.
  • Support staff in resolving customer issues and concerns, providing guidance and expertise as needed.
  • Maintain accurate records of customer interactions, including complaints and feedback.
  • Contribute to the development of customer service strategies and initiatives to improve customer satisfaction and loyalty.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Proven experience in customer-facing roles, with a strong understanding of customer service principles and practices.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Proficient in Microsoft Office and other relevant software applications.
What We Offer:
  • A competitive salary of up to £30,000 per annum, depending on experience.
  • A temporary to permanent contract, with the opportunity to transition into a permanent role after three months.
  • A supportive and dynamic work environment, with opportunities for professional development and growth.
  • A comprehensive benefits package, including holiday pay, pension scheme, and life insurance.

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