Helpdesk Coordinator

We are seeking a highly organized and detail-oriented Helpdesk Administrator to join our team at Murray Recruitment. As a Helpdesk Administrator, you will play a crucial role in ensuring the smooth and efficient planning and coordination of maintenance and repair works.

• Job Logging and Prioritization: Receive and log incoming requests for maintenance and repairs from clients, engineers, and other stakeholders, ensuring all essential information is captured and prioritized based on urgency and client requirements.
• Planning and Scheduling: Efficiently plan and schedule maintenance works, considering availability of engineers, subcontractors, and necessary resources, and allocate tasks to the appropriate personnel.
• Database Management: Maintain a comprehensive and up-to-date database of all ongoing and completed jobs, recording essential information, job progress, communications, and any relevant changes throughout the job lifecycle.
• Purchase Order Management: Collaborate with the procurement team to raise purchase orders for required materials, equipment, and subcontractor services, ensuring accurate documentation and timely processing.
• Client and Stakeholder Liaison: Serve as a primary point of contact for clients, engineers, and subcontractors involved in the job execution, facilitating effective communication and addressing any queries, concerns, or changes promptly.
• Job Progress Monitoring: Regularly follow up on ongoing works, ensuring that projects are progressing according to schedule, and identify any potential delays or issues to take proactive measures to resolve them.
• Reporting and Documentation: Generate reports on job status, completion, and key performance indicators, and maintain accurate records of job-related communications, expenses, and outcomes.

• Proven experience as a Helpdesk Administrator or in a similar administrative role, preferably in facilities management or a related field.
• Strong organizational and multitasking abilities, capable of handling multiple tasks and priorities simultaneously.
• Excellent communication and interpersonal skills to effectively liaise with clients, engineers, and subcontractors.
• Proficiency in using databases, job management software, and Microsoft Office applications.
• Attention to detail and accuracy in recording and updating job-related information.
• Ability to work well under pressure and within tight deadlines.
• Familiarity with facilities management processes and terminology is advantageous.
• A proactive and problem-solving mindset with a focus on delivering exceptional service to clients.

• Salary up to £24,380 per annum.
• Working hours: Monday to Friday, 8am-5pm (45-minute lunch) and rotational Friday finish at 5pm (1 in 6).
• Holidays: 31 days with 3 set public holidays at Christmas and New Year.
• Pension and private healthcare benefits.

If you are interested in this position, please apply today and send your CV.

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