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Operations Supervisor

3 months ago


Ambleside, Cumbria, United Kingdom YHA Full time £12

YHA Hawkshead Invites You to a Distinctive Work Environment
Are you the ideal candidate for this position? Discover the details of the role outlined below.

YHA Hawkshead is seeking to hire an Operations Supervisor for a flexible number of hours each week.

Nestled by a picturesque lake, YHA Hawkshead features a historic manor with a variety of indoor and outdoor accommodations. Our operational season is vibrant, and we are eager to build a team of dedicated individuals to assist in managing the hostel, performing housekeeping tasks, overseeing kitchen operations, handling reception duties, and ensuring our guests receive exceptional service.

Our establishment provides a truly unique workplace, distinct from conventional office environments. At YHA Hawkshead, we prioritize our team members and offer a range of attractive benefits:

  • Competitive Compensation: We provide a pay rate of £12.44 per hour, with weekly hours ranging from 25 to 42.5.
  • Accommodation Opportunities: If required, we offer live-in accommodation at a reasonable weekly rate.
  • Exclusive Perks: Access YHA's staff discount and cashback portal to save on everyday expenses.
  • Complimentary YHA Membership: Enjoy a free YHA Membership each year.
  • Travel Opportunities: Experience new destinations with 10 complimentary hostel stays annually for you and up to three friends or family members.

Being part of the YHA team comes with numerous advantages. To learn more about the benefits we provide, please visit our YHA Jobs website. Join us for a distinctive work experience and witness the YHA difference firsthand.

Join Our Team as Operations Supervisor - Enhancing Exceptional Hostel Experiences

At YHA, we embrace diversity and appreciate the unique perspectives that each individual contributes. Our goal is to foster an inclusive atmosphere where all team members are recognized for their valuable insights and contributions.

The Role: Facilitating Excellence in Hostel Management

As an Operations Supervisor, you will be instrumental in assisting with the management of operational budgets and the achievement of Key Performance Indicators (KPIs). You will also engage in various guest-facing responsibilities throughout the hostel, ensuring that all visitors enjoy a remarkable YHA experience.

Your Responsibilities

  • Leading and supporting team members across all hostel areas, promoting a collaborative and inclusive work culture.
  • Utilizing our systems for efficient guest check-ins, check-outs, and other management tasks.
  • Performing cleaning and housekeeping duties to maintain a tidy and welcoming environment for our guests.
  • Assisting in kitchen operations and serving food and beverages with warmth and hospitality, enhancing the dining experience while engaging in genuine, inclusive conversations.
  • Acting as a deputy for the Hostel/Deputy Manager, overseeing daily operations in their absence.

What Skills and Experience We Value

The Operations Supervisor role requires adaptability to cover various shifts and responsibilities. While prior experience in customer service is beneficial, it is not mandatory. However, experience in hospitality or customer service, particularly in delivering high-quality service, is highly advantageous.

Preferred qualifications include Food Safety Level 2 and APLH Level 2, though they are not essential. Key requirements include the ability to manage varying pressures, including significant workload demands, and team leadership.

We value lived experiences as much as previous skills and knowledge. We provide a thorough induction, ongoing training, and opportunities for further development. While some roles may have specific skill requirements, we encourage applicants from diverse backgrounds to apply.

Strong communication skills and basic IT proficiency are beneficial, and excellent time management is crucial in our dynamic environment.

Ready to Join Us?

If this opportunity aligns with your interests, we invite you to submit your CV and complete our brief application form. You may also attach a cover letter to further highlight your unique qualifications and experiences. If you need assistance, our YHA Jobs website's contact page is available to support you.

Discover YHA

To learn more about the YHA charity, our unique culture, rich heritage, and more, please visit our jobs website. Our primary strategic priority is to make YHA accessible for all, an integral part of our charitable mission. We actively seek to build diverse teams and extend a warm welcome to applicants from all backgrounds. To find out more about this, you can visit the EDI section of our website.

Learn More About Us

To gain a deeper understanding of what it's like to be a part of YHA, visit the 'Working for YHA' pages on our YHA Jobs website.

Join YHA, and let's embark on this incredible journey together. Your unique perspective and experiences are valuable assets to our inclusive community.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title - Operations Supervisor

Keywords: Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader

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