Customer Service Manager

3 days ago


Ayr, South Ayrshire, United Kingdom WM Morrisons Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at WM Morrisons. As a key member of our store management team, you will be responsible for leading and empowering colleagues to deliver outstanding customer service, ensuring market-leading availability across the store, and working closely with other managers to drive a supportive and performance-driven department.

Key Responsibilities
  • Lead and empower colleagues to deliver exceptional customer service
  • Listen and respond to customer feedback, driving improvements and enhancements
  • Ensure efficient management of people routines, including scheduling, absence, performance, and talent conversations
  • Deliver training and development programs to ensure team capability and confidence
  • Build effective relationships with other operating departments, driving collaboration and success
  • Lead colleagues to deliver outstanding performance against targets, driving business growth and success
About You

We are looking for a highly motivated and experienced individual with a passion for delivering exceptional customer service. You will have a proven track record of managing teams in fast-paced environments, with excellent communication and interpersonal skills. You will be adaptable, flexible, and able to challenge effectively, with a strong focus on customer satisfaction and business growth.

About Us

WM Morrisons is a leading supermarket chain with a proud history of providing excellent customer service and value for money. We are committed to investing in our colleagues and providing industry-leading training programs. If you are a motivated and experienced individual looking for a new challenge, we would love to hear from you.



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