Client Solutions Specialist

1 month ago

London, Greater London, United Kingdom ID-ware Full time
About the Role

We are seeking a highly skilled Client Solutions Specialist to join our team at ID-ware. As a key member of our team, you will be responsible for providing technical delivery and support to our clients on a hybrid working basis with travel to client sites where required.

Key Responsibilities
  • Attend client sites to supervise and carry out commissioning activities for our services and solutions.
  • Work on multiple access control system designs and deployments, supporting user data migration activities, deployment of site encryption keys, and ensuring compliance to predefined standards.
  • Support the Service Delivery Manager in their activities overseeing and, where required, carrying out smartcard personalisation and encoding activities.
  • Manage and process large client data sets accurately and efficiently while providing detailed reports and feedback to relevant stakeholders.
  • Facilitate smartcard production activities where required.
  • Provide detailed reports on infrastructure changes, service outage or performance degradation.
  • Assist in client technical discussions, proposals, and the documentation of solution designs.
  • Communicate with clients and stakeholders to understand their needs and expectations.
  • Support with other company or group company activities as required.
  • Undergo and maintain UK Security Vetting at the level of Security Check (SC) with the potential for Developed Vetting (DV) in the future.
Requirements
  • Strong aptitude for technology.
  • Proficiency in processing large data sets using Microsoft Excel.
  • Familiarity with database management.
  • Excellent communication skills.
  • Must be a UK resident for at least 5 years.
About ID-ware

ID-ware is a leading provider of advanced identity management solutions, committed to shaping the future of secure digital interactions. We have been successfully developing software solutions for Identity and Access Management (IAM) for nearly 20 years. Our team is passionate about tackling everyday challenges with new ideas, individual responsibility, and a lot of fun.

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