Client Solutions Specialist

4 weeks ago

London, Greater London, United Kingdom ID-ware Group Full time
Job Title: Client Solutions Specialist

Company Overview:
ID-ware Group is a leading provider of advanced identity management solutions, committed to shaping the future of secure digital interactions.

Position Overview:
The Client Solutions Specialist will provide technical delivery and support to the company's clients on a hybrid working basis with travel to client's sites where required. This individual will work closely with the Service Delivery Manager and wider team. The ideal candidate will have a strong technical acumen, experience working within Central Government or CNI environments and familiarity with Windows Server environments.

  • Attend client sites to supervise and carry out commissioning activities for our services and solutions.
  • Work on multiple access control system designs and deployments, supporting user data migration activities, deployment of site encryption keys and ensuring compliance to predefined standards.
  • Support the Service Delivery Manager in their activities overseeing and, where required, carrying out smartcard personalisation and encoding activities.
  • Manage and process large client data sets accurately and efficiently whilst providing detailed reports and feedback to relevant stakeholders.
  • Provide detailed reports on infrastructure changes, service outages or performance degradation.
  • Support with other company or group company activities as required.
  • Proficiency in processing large data sets using Microsoft Excel.
  • Familiarity with database management.

Desirable Skills:

  • Access Control Systems Configuration:

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