Claims Operations Regional Leader

3 weeks ago


South East England, United Kingdom ATS Recruitment Full time £45,000 - £60,000
About the Role

Position: Permanent

Salary: £45,000 - £60,000 (Dependent on Experience)

ATS Recruitment is seeking a dedicated professional to oversee and enhance our claims operations across the region. Our organization is a prominent player in risk management, providing comprehensive solutions that empower businesses to navigate challenges and achieve growth.

This role involves delivering expert subsidence and surveying services related to insurance claims for both residential and commercial properties. The successful candidate will efficiently manage their workload to meet business objectives and adhere to established service level agreements (SLAs).

Key Responsibilities
  • Conduct site visits to evaluate damage and insurance requirements for claims resolution and property restoration. Flexibility and willingness to travel within the UK are essential.
  • Ensure compliance with company policies and procedures while promoting fair treatment of customers.
  • Engage with clients, policyholders, local authorities, third parties, and colleagues as necessary.
  • This position is primarily home-based, requiring the maintenance of a suitable home office environment. Occasional visits to local offices will be necessary. A company vehicle will be provided, and a valid driver's license is required.
  • Receive targeted training relevant to the role, which will necessitate a foundational understanding of:
    • Identifying damage causes and construction defects, evaluating repair needs, and coordinating building repair schedules.
    • Investigating and resolving subsidence and general peril insurance claims.
    • Initiating temporary or emergency measures to secure damaged properties.
    • Understanding building pathology, including issues related to asbestos and dampness.
    • Familiarity with buildings insurance policies and relevant legal frameworks.
    • Professional report writing and related correspondence, including consultation documents.
    • Knowledge of building construction and foundation systems.
    • Awareness of local authority planning and building regulations, as well as contract administration.
  • Oversee project management of onsite building works, including valuing and authorizing payments and negotiating variations.
Qualifications and Skills
  • Experience in cost management and financial oversight.
  • Proficient in computer applications, particularly the MS Office Suite.
  • Educational background in Civil Engineering, Structural Engineering, Building Surveying, or a related field.
  • Strong understanding of customer service principles and quality assurance.
Benefits
  • Company Car Allowance
  • Pension Scheme
  • Bonus Program
  • Life Insurance
  • 33 Days of Annual Leave, inclusive of public holidays

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