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Residential Lettings Manager

2 months ago

Norwich, Norfolk, United Kingdom Spicerhaart Full time

About the Role

We are seeking a highly skilled and experienced Lettings Branch Manager to lead our team in delivering exceptional service to landlords and tenants. As a key member of our property services group, you will be responsible for managing a team of lettings professionals and driving business growth through effective leadership and customer service.

Key Responsibilities

  • Lead daily meetings with the lettings team to discuss sales targets, customer service, and operational performance.
  • Coach and develop the team to achieve key performance indicators (KPIs) and improve customer satisfaction.
  • Monitor and assess individual team member performance, providing constructive feedback and coaching to improve performance.
  • Develop and implement business plans to drive growth and improve customer service.
  • Build and maintain strong relationships with landlords, tenants, and other stakeholders to drive business growth and improve customer satisfaction.
  • Ensure compliance with all regulatory requirements and industry standards.

Requirements

  • Minimum of 2 years' experience in residential lettings at a senior negotiator position or higher.
  • Full UK driving license for a manual vehicle.
  • Strong leadership and coaching skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Ability to work under own initiative and manage time-sensitive and high-volume workloads.
  • Strong understanding of current legislation related to residential lettings.

What We Offer

  • Competitive salary and bonus scheme.
  • Opportunities for career progression and professional development.
  • Elite bonus scheme and uncapped commission.
  • BMW company car or monthly car allowance.
  • Enrolment onto a fully-funded training course.

How to Apply

If you are a motivated and experienced lettings professional looking for a new challenge, please submit your application, including your CV and a cover letter outlining your experience and qualifications.