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Senior IT Service Delivery Manager
2 months ago
We are seeking a highly skilled Senior Service Delivery Manager to join our team at Searchability®. As a key member of our organization, you will be responsible for ensuring the smooth delivery of our IT services, with a focus on technical support and SQL database management.
Key Responsibilities- Provide technical support for our SQL databases, including troubleshooting and debugging
- Work closely with the Head of Engineering to ensure alignment of ITIL Service Delivery processes
- Manage and resolve approximately 10 technical tickets per day, with a focus on SQL queries, joins, and procedures
- Collaborate with the development team to resolve complex technical issues
- ITIL certification
- Expertise in SQL Server
- Application support experience
- Excellent client-facing skills
- Remote working opportunities
- Greenfield project work
- Project ownership and autonomy
- A competitive benefits package, including pension and holidays