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Senior IT Service Delivery Manager

2 months ago


Liverpool, Liverpool, United Kingdom Searchability® Full time
About the Role

We are seeking a highly skilled Senior Service Delivery Manager to join our team at Searchability®. As a key member of our organization, you will be responsible for ensuring the smooth delivery of our IT services, with a focus on technical support and SQL database management.

Key Responsibilities
  • Provide technical support for our SQL databases, including troubleshooting and debugging
  • Work closely with the Head of Engineering to ensure alignment of ITIL Service Delivery processes
  • Manage and resolve approximately 10 technical tickets per day, with a focus on SQL queries, joins, and procedures
  • Collaborate with the development team to resolve complex technical issues
Requirements
  • ITIL certification
  • Expertise in SQL Server
  • Application support experience
  • Excellent client-facing skills
What We Offer
  • Remote working opportunities
  • Greenfield project work
  • Project ownership and autonomy
  • A competitive benefits package, including pension and holidays