Customer Service Representative
4 weeks ago
Join Ingram Content Group, a leading provider of book printing, digital book, distribution, publishing sales, and marketing services, as a Client Support Representative. In this role, you will be part of our Ingram IPS team in Milton Keynes, working in a hybrid environment. Your primary responsibility will be to provide exceptional customer service and support to internal and external clients, ensuring seamless order management and inventory control.
Key Responsibilities:- Manage process requests through phone and email using a ticketing system.
- Act as a primary customer service contact for IPS retail customers and secondary support to publishers.
- Be responsible for inventory management, order entry, and support, work orders, stock reserves, and reporting.
- Pass in English and Maths GCSE or Pass in Functional Skills English and Maths.
- 1 year of customer/client services experience.
- Competent with Microsoft Suite: Excel, Access, Word, and Outlook.
- Experience with administrative and clerical procedures.
- Clarity and conciseness in phone and email communication.
- Life Assurance.
- Company Pension Scheme.
- Company Sick Pay Scheme.
- Continuous Professional Development and Training Opportunities.
- Free onsite parking.
- Free Hot drinks.
- Service Awards.
All your information will be kept confidential according to EEO guidelines.
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Customer Service Representative
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Bradwell Common, United Kingdom Ingram Content Group Full timeJob Title: Client Support RepresentativeJoin Ingram Content Group, a leading provider of book printing, digital book, distribution, publishing sales, and marketing services, as a Client Support Representative. In this role, you will be part of our Ingram IPS team in Milton Keynes, working in a hybrid environment. Your primary responsibility will be to...
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Customer Service Representative
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Bradwell Common, United Kingdom Ingram Content Group Full timeJob Title: Client Support RepresentativeJoin Ingram Content Group, a leading provider of book printing, digital book, distribution, publishing sales, and marketing services, as a Client Support Representative. In this role, you will be part of our Ingram IPS team in Milton Keynes, working in a hybrid environment. Your primary responsibility will be to...
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Bradwell Common, United Kingdom Ingram Content Group Full timeJob Title: Client Support RepresentativeJoin Ingram Content Group, a leading provider of book printing, digital book, distribution, publishing sales, and marketing services, as a Client Support Representative. In this role, you will be part of our Ingram IPS team in Milton Keynes, working in a hybrid environment. Your primary responsibility will be to...
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Customer Service Representative
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Bradwell Common, United Kingdom Ingram Content Group Full timeJob Title: Client Support RepresentativeJoin Ingram Content Group, a leading provider of book printing, digital book, distribution, publishing sales, and marketing services, as a Client Support Representative. In this role, you will be part of our Ingram IPS team in Milton Keynes, working in a hybrid environment. Your primary responsibility will be to...
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Bradwell Common, United Kingdom Ingram Content Group Full timeJob Title: Client Support RepresentativeJoin Ingram Content Group, a leading provider of book printing, digital book, distribution, publishing sales, and marketing services, as a Client Support Representative. In this role, you will be part of our Ingram IPS team in Milton Keynes, working in a hybrid environment.Key Responsibilities:Manage process requests...
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Bradwell Common, United Kingdom Ingram Content Group Full timeJob Title: Client Support RepresentativeJoin Ingram Content Group, a leading provider of book printing, digital book, distribution, publishing sales, and marketing services, as a Client Support Representative. In this role, you will be part of our Ingram IPS team in Milton Keynes, working in a hybrid environment.Key Responsibilities:Manage process requests...
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