Customer Service Representative

4 weeks ago


Bradwell Common, United Kingdom Ingram Content Group Full time
Job Title: Client Support Representative

Join Ingram Content Group, a leading provider of book printing, digital book, distribution, publishing sales, and marketing services, as a Client Support Representative. In this role, you will be part of our Ingram IPS team in Milton Keynes, working in a hybrid environment. Your primary responsibility will be to provide exceptional customer service and support to internal and external clients, ensuring seamless order management and inventory control.

Key Responsibilities:
  • Manage process requests through phone and email using a ticketing system.
  • Act as a primary customer service contact for IPS retail customers and secondary support to publishers.
  • Be responsible for inventory management, order entry, and support, work orders, stock reserves, and reporting.
Requirements:
  • Pass in English and Maths GCSE or Pass in Functional Skills English and Maths.
  • 1 year of customer/client services experience.
Preferred Skills:
  • Competent with Microsoft Suite: Excel, Access, Word, and Outlook.
  • Experience with administrative and clerical procedures.
  • Clarity and conciseness in phone and email communication.
Perks and Benefits:
  • Life Assurance.
  • Company Pension Scheme.
  • Company Sick Pay Scheme.
  • Continuous Professional Development and Training Opportunities.
  • Free onsite parking.
  • Free Hot drinks.
  • Service Awards.

All your information will be kept confidential according to EEO guidelines.



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