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Regional Facilities Manager
2 months ago
We are seeking an experienced Facilities Manager to join our EMEA team at CBRE Global Workplace Solutions. As a key member of our global account team, you will be responsible for managing building operations and maintenance for a facility, campus, or portfolio of buildings, ensuring compliance with all property-related technical, legal, and client requirements.
Key Responsibilities- Develop and maintain positive relationships with clients, becoming a trusted advisor.
- Prepare monthly status reports covering operational activities and related costs, including spend versus budget, service levels, key performance indicators, open work orders, and customer satisfaction issues.
- Analyze cost performance data and maintenance practices to reduce maintenance expenses and improve overall service levels.
- Hold regular operational review meetings with FMs to ensure activities carried out at property level align with overall safety, operational, and financial goals.
- Conduct regular contractor reviews, covering HSSE, work quality, cost performance metrics, and customer satisfaction issues.
- Support CBRE and client audits, producing monthly evidence/data to support Operations Lead monthly review with client.
- Engage with client key stakeholders to ensure performance, product quality, environmental, stock reconciliation, distribution, and other requirements are met.
- Ensure all client and CBRE policies and procedures are followed.
- Support Regional/Global procurement initiatives/deliverables, working with Regional Procurement Manager.
- Establish and review Property Management site procedure playbooks to ensure consistent performance delivery.
- Support account management team to monitor and modify services deliverables in accordance with client business needs.
- Encourage innovation to ensure optimal service delivery through the latest market products and services.
- Maintain close working relations with Engineering and Project Management to ensure seamless delivery of works/projects.
- Act as single point of contact for Facility Management to local EMEA Teams and stay up-to-date on all legislation affecting the property portfolio.
- Maintain effective communication on compliance and risk matters with the account team and customer.
- Knowledge and awareness of the facilities management industry.
- Bachelor's degree or equivalent.
- 5+ years operational experience with emphasis on integrated real estate services.
- Project and/or property management background with financial skills.
- Highly computer literate in MS Office applications.
- Good communications skills (verbal and written) and utmost integrity in data reporting and activities.
- Strong management and organizational capabilities.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Our teams help companies improve their operations and reduce costs through expert facilities management, project management, real estate, and energy and sustainability services.
CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008 and has been voted the industry's top brand by the Lipsey Company for 19 consecutive years.