Onboarding Program Manager

1 month ago

London, Greater London, United Kingdom Tipalti Full time
About the Role

Tipalti is seeking an experienced Onboarding Program Manager to join our Customer Onboarding Team. As a key member of our team, you will be responsible for delivering a best-in-class experience for our clients across the full end-to-end onboarding journey.

Key Responsibilities
  • Manage multiple onboarding projects of differing complexity and size simultaneously, ensuring timely and successful delivery.
  • Develop and implement onboarding plans, timelines, and strategies in consultation with internal and external stakeholders.
  • Operate a standardized and consistent adoption of the Tipalti onboarding methodology, ensuring the appropriate level of resources are made available throughout.
  • Build relationships with clients by demonstrating a strong understanding of their industry and ability to design the onboarding process to address their motivators, challenges, and goals.
  • Manage and implement change management processes and strategies with our clients to ensure successful adoption of the Tipalti solution.
  • Work within a partnership model which includes Client Facing Teams, Business Development, and other internal Tipalti Teams such as Legal, Risk, Compliance, Product.
Requirements
  • 5+ years of Program management experience preferably in SaaS or Fintech industry.
  • Proven track record of stakeholder management and strong communication skills (both internal to the business and external).
  • Has worked in the SaaS industry and understands the challenges that our clients face, as well as the markets we work in and the services we deliver.
  • Understanding of the P2P processes would be preferable.
  • Superior collaboration/communication skills to interact with Technical Teams, Finance Teams, Operations Teams from C Level to end users.
What We Offer
  • Increased client satisfaction evidenced via CSAT & NPS scores/onboarding questionnaires.
  • Employee Engagement
  • Successful execution of onboarding and adherence to client KPIs/SLAs for each journey

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