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Senior Administrator

2 months ago

Douglas, United Kingdom Orchard Recruitment Ltd Full time
Senior Administrator Role

We are seeking a highly skilled Senior Administrator to join our Regular Premiums and Legacy Team. As a key member of the team, you will play a crucial role in delivering exceptional customer service and contributing to the team's objectives.

Key Responsibilities:
  • Accurately and efficiently complete standard and complex administrative tasks.
  • Support the team's approach to full ownership, working on case management and customer and adviser queries from receipt until customer expectations are satisfied.
  • Proactively and reactively contact customers and advisers, as well as other relevant parties, via telephone, letter, or email to ensure work is processed efficiently and correctly.
  • Review, chase, and close pended work within expected timescales.
  • Implement solutions-based approaches to understanding issues that arise, adhering to administrative policies and procedures.
  • Participate in the review and updating of procedures within the team, contributing through experience and client advocacy, while maintaining a strong understanding of the risk-based approach required to protect client and business assets.
  • Complete all tasks in line with group values, service standards, procedures, compliance guidelines, industry regulations, and within cost and efficiency parameters.
  • Maintain timely and professional contact with stakeholders.
Requirements:
  • Good communication and interpersonal skills.
  • Good understanding of anti-money laundering (AML).
  • Ability to work both individually and as part of a team.
  • Ability to make decisions within set guidelines and policies.
  • Ability to manage own time to meet tight deadlines and develop plans for short-term work activities within own area.
  • Proactively solve problems and provide a new perspective on existing solutions while considering impacts.
  • Awareness of the market and industry.
  • Evidentially PC literate, in particular MS Office products.

We are looking for a motivated and organized individual who can work effectively in a fast-paced environment. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.