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Senior Technical Support Specialist

3 months ago

Portishead, North Somerset, United Kingdom TRIA Full time
Position Overview

Senior Technical Support Specialist

Company: TRIA

Compensation: Up to £45,000 + Benefits

TRIA is seeking a skilled Senior Technical Support Specialist to enhance our dedicated support team. In this role, you will be responsible for addressing a diverse range of technical issues faced by our clients.

Key Responsibilities:

  • Interact with clients through multiple communication channels to deliver exceptional service to end users.
  • Manage and prioritize assigned support tickets, ensuring timely resolution in accordance with established service level agreements (SLAs).
  • Conduct thorough diagnosis and provide effective solutions for technical incidents.
  • Serve as an escalation point for complex technical inquiries from junior support teams.

Required Skills & Experience:

  • Demonstrated experience in providing technical support at a senior level.
  • Proficient in administering and supporting contemporary Microsoft technologies.
  • Capability to assemble, configure, and maintain Windows desktop systems.

This position presents a rewarding opportunity to make a significant impact within a growing organization. It also offers pathways for career advancement, including potential transitions into cybersecurity roles. If you possess a proactive mindset and excel in a dynamic work environment, we encourage you to consider this opportunity.