Document Reception Officer

4 weeks ago

Newport, Newport, United Kingdom Brook Street NMR Full time
Job Summary

We are seeking a highly organized and detail-oriented Document Reception Officer to join our team at Brook Street NMR. As a key member of our Public Sector clients' team, you will be responsible for processing updates to the Patent, Trademark, and Design registers in response to requests received from internal and external customers.

Main Responsibilities
  • Sort and dispatch unopened post, including London filings, to ensure compliance with the Act and Rules.
  • Oversee the smooth running of the mailbox system on a daily rota basis, ensuring all emails received are correct.
  • Conduct a non-technical examination of documents to ensure correct filing dates are accorded in compliance with the Act and Rules.
  • Examine documents and ensure fees are allocated in accordance with the Terms and Conditions, Deposit Accounts, and statutory instruments.
  • Action credit/debit card payment requests.
  • Process fees on fee-bearing forms filed under UK and International Legislations.
  • Log all relevant forms onto COPS, notifying Index and Scanning when complete.
  • Find allocation of both fee and non-fee bearing patent forms and documents.
  • Log and forward later filed docs received electronically (Pdax).
  • Deal with telephone and emailed queries relating to filing dates, fees, and customer accounts from both internal and external customers.
  • Issue receipts for new Patent applications after data capture and checking that the application complies with Section 15 of the Act and prepare paper filed applications for security check.
  • Resolve queries in the mailbox.
What We Offer

This role will be carried out in-line with IPO Hybrid working arrangements, with a minimum of 1 day a week required on-site at our Newport office. You will also be required to attend site for additional workshops, training, and other business essential work as and when required. This may be short notice.

This role is subject to a Basic DBS. At Brook Street NMR, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to, and able to discover their personal best. We are a Disability Confident Leader and hold Gold Award status from the Defence Employer Recognition Scheme. We are committed to engaging with candidates with disabilities and veterans, and we offer a guaranteed interview scheme for those who meet the stipulated criteria for the role.

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