Support Worker
2 weeks ago
About the Role
We are seeking a highly motivated and dedicated individual to join our team as a Project Worker at our Homelessness Service. As a Project Worker, you will play a vital role in supporting our customers to achieve their goals and improve their overall well-being.
Key Responsibilities
- Provide high-quality support to customers, empowering them to maximize their potential and independence.
- Assess customer needs and develop personalized support plans to meet their unique requirements.
- Act as a first point of contact for customer queries, providing timely and effective solutions.
- Build strong relationships with customers, ensuring their personal choice, privacy, and dignity are respected.
- Liaise with external support services to enhance customer confidence, health, and well-being.
- Manage emergency situations with professionalism and poise.
- Maintain accurate and high-quality written records.
Requirements
- Experience working with vulnerable adults, people with mental health needs, or substance misuse.
- A positive, can-do attitude and ability to work independently.
- Excellent communication skills and adaptability to changing demands.
- Basic knowledge of Microsoft Word and Excel or similar.
- NVQ3 in Health & Social Care or willingness to work towards.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and inclusive work environment.
- A chance to make a real difference in the lives of our customers.
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