Cloud Application Services Lead

3 days ago

Reading, Reading, United Kingdom Point of Rental Software Full time
About the Role

We are seeking a highly skilled Cloud Application Services Lead to join our team at Point of Rental Software. As a key member of our technical team, you will be responsible for leading the Application Services team and contributing to the success of our cloud-based rental software.

Key Responsibilities
  • Lead the Application Services team to ensure timely completion of projects and effective management of ticket backlogs.
  • Communicate with other teams to ensure seamless collaboration and coordination.
  • Contribute to the installation and setup of the Point of Rental application in cloud-hosted environments or on physical servers.
  • Configure and manage hardware, including Windows Server, storage, printers, scanners, and credit card terminals.
  • Set up and manage physical servers or servers in cloud environments.
  • Perform basic SQL database administration and network administration tasks.
  • Collaborate with project managers to keep projects on track and manage tasks assigned to the team.
Qualifications
  • Experience leading a technical team and managing a team's backlog.
  • Strong problem-solving skills, attention to detail, and ability to follow documentation.
  • Proficiency in Microsoft Windows operating systems and Office 365 applications.
  • Associate's Degree or higher or equivalent work experience.
  • Telephone or remote customer support experience (can be replaced with onsite experience or equivalent customer service experience).
  • Remote Windows administration experience for offices of 1 to 15 users.
  • Understanding of networking concepts and protocols.
  • 3-4 years of experience in a similar IT support role.
Desired Skills
  • Small business network routers and switches (SonicWALL, NETGEAR, Cisco).
  • Dell workstations and servers setup and maintenance.
  • Microsoft SQL Server/Express 2019 setup and configuration.
  • Strong understanding of Microsoft Terminal Services/Remote Desktop Services.
Advantageous Skills
  • Microsoft Certified Professional/Administrator.
  • CompTIA Net + or Sec+.
  • Experience with Azure Cloud and AWS Cloud environments.

Point of Rental Software is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will be considered regardless of race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. We are committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact our HR Team.

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