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Fire and Security Service Director

2 months ago


Salisbury, Wiltshire, United Kingdom Marble Talent Group Ltd Full time
Fire and Security Service Manager Role

Marble Talent Group LTD is partnering with a leading provider of integrated fire and security solutions to find a seasoned Fire and Security Service Manager. This company is dedicated to safeguarding businesses and individuals across the UK, leveraging cutting-edge technology and exceptional service to exceed client expectations.

Key Responsibilities
  1. Service Delivery:
    Oversee the day-to-day operations of the fire and security service division, ensuring timely and efficient delivery of installation, maintenance, and repair services. Monitor and optimize service processes to enhance overall efficiency and customer satisfaction.
  2. Team Management:
    Lead and motivate a team of skilled technicians, providing guidance and support. Conduct regular performance reviews, training, and development plans for team members.
  3. Client Relationship Management:
    Establish and maintain strong relationships with clients, understanding their needs and expectations. Act as the main point of contact for escalated service issues, ensuring prompt resolution. Collaborate with the sales team to identify opportunities for upselling or additional services.
  4. Compliance and Quality Assurance:
    Ensure compliance with relevant industry standards, regulations, and codes. Implement and maintain quality assurance processes to uphold service standards. Conduct regular audits to assess and improve service delivery quality.
  5. Budget and Resource Management:
    Develop and manage the service department budget, ensuring financial targets are met. Identify cost-saving opportunities without compromising service quality.
Requirements
  1. Proven experience in a managerial role within the fire and security industry.
  2. In-depth knowledge of fire and security systems, regulations, and best practices.
  3. Strong leadership and team management skills.
  4. Familiarity with budgeting and financial management.
  5. Relevant certifications in fire and security services are a plus.
Package

£40,000 - £50,000 DOE
20 days holiday + bank holidays rising for 1 day every year of service up to 25 days.
Company car or car allowance and mobile phone.