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Academic Experience Coordinator

2 months ago

Manchester, United Kingdom The University of Manchester Full time
About the Role

We are seeking a highly skilled and experienced Academic Experience Coordinator to join our dedicated team at The University of Manchester. As a key member of our Student Support and Wellbeing team, you will play a pivotal role in delivering exceptional service to our students while fostering and maintaining strong relationships with key internal and external stakeholders.

Key Responsibilities:

  • Deliver exceptional service to students, providing guidance and support to ensure a positive academic experience.
  • Foster and maintain strong relationships with key internal and external stakeholders, including academics, Counselling Services, and Disability Advice and Support Services.
  • Collaborate with the Student Support and Wellbeing team to ensure a holistic approach to student wellbeing.
  • Provide operational management of mitigating circumstances, change of circumstances, and attendance and engagement monitoring.
  • Bring exceptional customer service and communication skills to the table, excelling in all forms of communication.
  • Plan and execute events, analyse data, and enhance the student experience.
  • Inspire and motivate a team while demonstrating a solid understanding of academic and pastoral support procedures related to postgraduate taught and/or undergraduate education.

What You Will Get:

  • Fantastic market-leading pension scheme.
  • Excellent employee health and wellbeing services, including an Employee Assistance Programme.
  • Exceptional starting annual leave entitlement, plus bank holidays.
  • Additional paid closure over the Christmas period.
  • Local and national discounts at a range of major retailers.

About Us:

The University of Manchester is an equal opportunities employer, welcoming applicants from all sections of the community. We are positive about flexible working and offer hybrid working arrangements.