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Senior Account Consultant

2 months ago

Belfast, United Kingdom Redefined Ltd Full time
Job Title: Senior Account Consultant

We are seeking a highly skilled Senior Account Consultant to join our team at Redefined Ltd. As a Senior Account Consultant, you will play a critical role in managing customer relationships and ensuring timely resolution of financial difficulties.

Key Responsibilities:
  • Communicate with customers to understand their financial circumstances and make informed decisions that support their needs.
  • Develop and implement effective debt management strategies to minimize losses and ensure fair outcomes for customers.
  • Collaborate with internal stakeholders to identify and address customer vulnerabilities, ensuring a proactive and supportive approach.
  • Provide expert guidance and training to colleagues on complex cases, including legal referrals, repossessions, and breach of contract.
  • Monitor and evaluate the effectiveness of debt management tools and forbearance options, making recommendations for improvement.
Requirements:
  • Proven experience in a hire purchase/car finance Financial Services Industry, with a strong understanding of debt management principles and regulatory frameworks.
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple deadlines.
About Us:

Redefined Ltd is a leading provider of financial services, committed to delivering responsible debt management and sustainable customer outcomes. We prioritize work-life balance, offering flexible working arrangements, 26 days annual leave, and excellent pension contributions. Our company culture values diversity and inclusion, and we are an equal opportunities employer.