HGV Service Advisor

3 days ago


Croydon, Greater London, United Kingdom Pembrook Resourcing Full time
HGV Service Advisor Opportunity

Pembrook Resourcing is seeking a skilled HGV Service Advisor to contribute to their aftersales team at their dealership.

The Ideal Candidate:
  • Previous experience in a service role is highly valued.
  • A passion for delivering exceptional customer service and building strong relationships.
  • An organised individual with strong multitasking skills and the ability to prioritise tasks.
  • Excellent communication skills, both written and verbal, with a focus on clear and concise communication.
  • Proficient in administration and computer skills, with the ability to efficiently manage and follow up on work in progress.
Key Responsibilities:
  1. Develop and maintain strong relationships with customers, providing outstanding care and ensuring their needs are met.
  2. Identify opportunities to enhance customer experience and achieve sales targets, working closely with the technical team as needed.
  3. Efficiently book customer vehicles for servicing, maximising labour utilisation and efficiency, and arranging alternative transport as required.
  4. Manage and follow up on all work in progress, ensuring timely completion and customer satisfaction.
  5. Clearly communicate service charges and work completed to customers, involving technical advisers as necessary.

About Pembrook Resourcing: We are a leading recruitment agency dedicated to connecting talented individuals with top employers in the industry.

We wish you the best of luck in your career search.


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