Customer Service Specialist

1 month ago


Northampton, Northamptonshire, United Kingdom TRS Consulting Full time
Junior Service Engineer, Medical X-Ray Systems

We are seeking a highly motivated and detail-oriented Junior Service Engineer to join our team at TRS Consulting. As a Junior Service Engineer, you will be responsible for providing technical assistance to customers via phone and email on faults with medical imaging systems.

Key Responsibilities:

  • Providing technical support to customers via phone and email
  • Performing remote trouble shooting and determining the most effective resolution for issues
  • Guiding customers through the problem solving process
  • Escalating unresolved issues to field service engineers

Requirements:

  • Qualification in electronics or another relevant technical discipline
  • Impeccable customer service skills and a confident and professional manner in customer environments
  • Flexible approach with the determination to seize opportunities and resolve complex challenges
  • Full UK driving licence

About the Company:

  • Global leader in healthcare and a highly respected manufacturer of medical imaging systems
  • You will be joining a national team of engineers who take great pride in their work and who aim to build upon long term relationships with customers
  • Full product training on a range of medical imaging systems (including CT and MRI) will be provided through engineer mentoring and manufacturer training courses
  • For those with the desire there are opportunities to progress your career into field service engineer roles

This is an excellent opportunity for a service engineer to gain training on medical X-Ray, CT and MRI systems and to develop their skills in a dynamic and supportive environment.



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