Customer Service Specialist
1 month ago
We are seeking a highly motivated and detail-oriented Junior Service Engineer to join our team at TRS Consulting. As a Junior Service Engineer, you will be responsible for providing technical assistance to customers via phone and email on faults with medical imaging systems.
Key Responsibilities:
- Providing technical support to customers via phone and email
- Performing remote trouble shooting and determining the most effective resolution for issues
- Guiding customers through the problem solving process
- Escalating unresolved issues to field service engineers
Requirements:
- Qualification in electronics or another relevant technical discipline
- Impeccable customer service skills and a confident and professional manner in customer environments
- Flexible approach with the determination to seize opportunities and resolve complex challenges
- Full UK driving licence
About the Company:
- Global leader in healthcare and a highly respected manufacturer of medical imaging systems
- You will be joining a national team of engineers who take great pride in their work and who aim to build upon long term relationships with customers
- Full product training on a range of medical imaging systems (including CT and MRI) will be provided through engineer mentoring and manufacturer training courses
- For those with the desire there are opportunities to progress your career into field service engineer roles
This is an excellent opportunity for a service engineer to gain training on medical X-Ray, CT and MRI systems and to develop their skills in a dynamic and supportive environment.
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