Brasserie and Terrace Bar Operations Manager

4 weeks ago

St Albans, Hertfordshire, United Kingdom Sopwell House Full time

About Sopwell House Hotel:

Sopwell House is a luxurious 4-star country house hotel and spa, renowned for its rich history, stunning gardens, and commitment to delivering exceptional guest experiences. Our Brasserie and Terrace Bar are celebrated for their vibrant atmosphere, contemporary cuisine, and outstanding service, making them a central part of the guest experience.

Job Overview:

We are seeking a highly motivated and experienced Brasserie and Terrace Bar Manager to lead our team and ensure seamless operations across both outlets. As a hands-on leader, you will be responsible for overseeing all aspects of the Brasserie and Terrace Bar, maintaining high standards of service, and creating memorable experiences for every guest.

Your Key Responsibilities:

  • Manage the day-to-day operations of the Brasserie & Terrace Bar, ensuring everything runs efficiently.
  • Lead, train, and inspire your team to deliver exceptional guest experiences at all times.
  • Ensure all food and beverage policies, standards, and procedures are consistently followed.
  • Be a role model for customer service, addressing guest needs promptly and ensuring their satisfaction.
  • Maximize sales and profitability while maintaining excellent service standards.
  • Work closely with the Food & Beverage Manager to monitor budgets, occupancy, and expenses.
  • Oversee administrative tasks such as cash control, stock management, and scheduling to ensure operational efficiency.
  • Maintain compliance with health, safety, and hygiene regulations.
  • Support your team in delivering seamless service during peak times, with a hands-on approach.
  • Collaborate with other departments to ensure guest expectations are exceeded across all touchpoints.
  • Continuously strive to improve both the guest and team member experience.

What We're Looking For:

  • A minimum of 3 years' experience in a management role within a hotel restaurant or bar, ideally within a 4- or 5-star environment.
  • Proven leadership skills with the ability to motivate and develop a team.
  • Strong knowledge of food and beverage operations, with a focus on guest satisfaction.
  • Experience using Micros or similar point-of-sale systems is a plus.
  • Exceptional customer service skills and a passion for hospitality.
  • Financially savvy, with experience managing budgets and monitoring departmental costs.
  • A flexible approach to working hours, including availability on weekends and holidays.
  • A positive, committed, and responsible attitude with a genuine passion for creating unforgettable guest experiences.

What We Offer:

  • Discounted Food and Beverage and accommodation across the AB Hotels Group.
  • 28 days holiday, plus an extra day off on your birthday.
  • 30% discount on spa treatments and spa days.
  • 10% discount on spa products.
  • 'Introduce a Friend' bonus when you recommend someone to join our team.
  • Free uniform and staff meals provided on duty.
  • Global hotel discounts through our Preferred Hotels affiliation.
  • Opportunities for professional development and growth within the company.

At Sopwell House, we live by our Vision, Purpose, and Values, and we believe that our people are at the heart of our success. Join a team that values excellence, innovation, and passion for hospitality.

How to Apply:

If you're a dedicated hospitality professional looking for your next challenge, we want to hear from you. Please submit your CV and cover letter, explaining why you would be the perfect fit for this role. Kindly note that if you have not heard from us within 14 days, your application has been unsuccessful on this occasion.

Sopwell House Hotel is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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