Hospitality Management Position – Lead Brasserie

2 weeks ago


St Albans, Hertfordshire, United Kingdom Sopwell House Full time

Role Overview:

We are seeking a highly skilled and experienced Brasserie & Terrace Bar Manager to lead our team and oversee the operation of both outlets. In this role, you will be responsible for maintaining high standards of service, creating memorable experiences for every guest, and leading a passionate team.

Key Responsibilities:

  • Manage the day-to-day operations of the Brasserie & Terrace Bar, ensuring everything runs efficiently.
  • Lead, train, and inspire your team to deliver exceptional guest experiences at all times.
  • Ensure all food and beverage policies, standards, and procedures are consistently followed.
  • Be a role model for customer service, addressing guest needs promptly and ensuring their satisfaction.
  • Maximize sales and profitability while maintaining excellent service standards.
  • Work closely with the Food & Beverage Manager to monitor budgets, occupancy, and expenses.
  • Oversee administrative tasks such as cash control, stock management, and scheduling to ensure operational efficiency.
  • Maintain compliance with health, safety, and hygiene regulations.
  • Support your team in delivering seamless service during peak times, with a hands-on approach.
  • Collaborate with other departments to ensure guest expectations are exceeded across all touchpoints.
  • Continuously strive to improve both the guest and team member experience.

Requirements:

  • A minimum of 3 years' experience in a management role within a hotel restaurant or bar, ideally within a 4- or 5-star environment.
  • Proven leadership skills with the ability to motivate and develop a team.
  • Strong knowledge of food and beverage operations, with a focus on guest satisfaction.
  • Experience using Micros or similar point-of-sale systems is a plus.
  • Exceptional customer service skills and a passion for hospitality.
  • Financially savvy, with experience managing budgets and monitoring departmental costs.
  • A flexible approach to working hours, including availability on weekends and holidays.
  • A positive, committed, and responsible attitude with a genuine passion for creating unforgettable guest experiences.

Benefits:

  • Discounted Food and Beverage and accommodation across the AB Hotels Group.
  • 28 days holiday, plus an extra day off on your birthday.
  • 30% discount on spa treatments and spa days.
  • 10% discount on spa products.
  • 'Introduce a Friend' bonus when you recommend someone to join our team.
  • Free uniform and staff meals provided on duty.
  • Global hotel discounts through our Preferred Hotels affiliation.
  • Opportunities for professional development and growth within the company.

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