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Service Manager

2 months ago


Maidstone, Kent, United Kingdom Kent & Medway NHS & Social Care Partnership Trust Full time
About the Role

We are seeking an experienced and skilled Service Manager to join our West Kent Directorate team. As a key member of our leadership team, you will be responsible for the overall management of a range of nominated services within the Directorate.

Key Responsibilities
  • Provide demonstrable assurance that the quality of clinical services, including patient safety, patient satisfaction, and clinical outcomes, meet the required high standards.
  • Investigate serious incidents, complaints, and staffing issues, and ensure compliance with mandatory reporting.
  • Work closely with Professional Heads and the General Manager to ensure effective care pathways and strategic plans are delivered.
  • Manage resources and expenditure within their remit using approved financial management practices.
  • Ensure a clinical governance framework is in place in all services and that internal quality processes are effective.
Person Specification
  • Essential:
    • Degree or continuous professional development
    • Previous leadership experience
    • Recognised professional qualification
  • Desirable:
    • MSc or management qualification
    • Project management qualification or experience
Personal Qualities
  • Able to recognise own strengths and limitations
  • Innovation
  • Emotional intelligence
About Us

Kent and Medway NHS and Social Care Partnership Trust (KMPT) provides mental health, learning disability, substance misuse, and other specialist services for a million people across Kent and Medway. We pride ourselves on providing high-quality clinical services, innovation, and partnership working.

We are committed to delivering integrated, community-based health and social care services, and our strategy is underpinned by a 'recovery and wellbeing model' delivered in partnership with service users, their families, and a wide range of organisational stakeholders.

We have a clear and ambitious Nursing Strategy, which includes four strategic priorities: Nursing, recruitment and retention, Career pathways training and Development, Nurses engagement and wellbeing, and Research, innovation, use of technology, and quality improvement.